At Sonu Bin, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy details how we collect, use, store, and process your personal data when you interact with our website, order products, or communicate with us.
1. Information We Collect
We collect information to provide you with a seamless and luxury shopping experience. This includes:
- Personal Identifiers: Name, billing and shipping address, telephone number, and email address.
- Transaction Data: Details about payments you make, order details, and invoices. Payment details are processed securely via our trusted payment gateway partner (PayU) and are not stored on our servers.
- Account Credentials: Login tokens and status (stored locally to verify authentication).
- Technical Data: IP address, browser type and version, time zone setting, operating system, and device details used to access the website.
2. How We Use Your Data
We use your personal data for clear, legitimate business purposes, including:
- Processing and fulfilling your purchases, managing shipping, and notifying you of order statuses.
- Verifying identity and facilitating login, registration, and account security.
- Responding to customer care inquiries and providing post-purchase support (e.g., updates on orders, customer support, resizing support).
- Detecting, preventing, and addressing fraud, payment issues, or technical vulnerabilities.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share data with trusted third parties who assist us in operating our business:
- Logistics Providers: Insured delivery partners to dispatch and transport your premium fashion jewellery safely to your address.
- Payment Processors: PayU, which collects payment information directly and securely under strict PCI-DSS compliance standards.
- Legal Compliance: Where required by law, regulation, or government request to protect the safety and property of Sonu Bin or our customers.
4. Data Retention and Security
We implement robust physical, technical, and administrative security measures to protect your personal data from unauthorized access, loss, or alteration. We retain your transaction records as required by tax and commerce laws in India, after which they are securely deleted or anonymized.
5. Cookies and Local Storage
We use local storage and cookies to save your session status (such as logged-in states, user IDs, and local shopping cart records). You can configure your browser to reject cookies, though some features of our site (like adding items to cart or saving orders) may not function fully as a result.
6. Your Rights
Under applicable data protection laws, you have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal data stored with us. If you wish to execute these rights, please contact our customer care team using the information below.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with our Privacy Compliance Officer:
- Email: sonurajsonuraj4515@gmail.com
- Phone / WhatsApp: +91 8603632642
- Address: SEEPZ, Andheri East, Mumbai, 400096